In the past, customer service was a matter of volume: more calls, more agents, more scripts. Today, the challenge has shifted. Organizations no longer need

When most executives hear about AI, the reaction is still mixed—part excitement, part hesitation. The truth is, artificial intelligence often sounds abstract, technical, or even

For years, contact centers have relied on traditional chatbots that follow pre-defined scripts, delivering automated responses that often fail to truly resolve customer issues. This