MICROSOFT DYNAMICS 365
Boosting your customer relationship
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Dynamics 365 CRM
Companies of all sizes and industries share a common goal: attracting new customers and retaining existing ones. C-ven Technologies supports organizations in adopting customer-centric strategies by implementing Microsoft Dynamics 365 Customer Engagement and tailored industry solutions. Businesses can opt for a full implementation or select specific modules to meet their needs.
Dynamics 365 Sales
Enables sales people to build strong relationships with their customers, take actions based on insights, and close sales faster.
Dynamics 365 Customer Insights
Give your marketing efforts an extra boost, and turn prospects into solid relationships with campaign automation.
Dynamics 365 Customer Service
Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalized experiences.
Dynamics 365 Field Service
Workflow automation and scheduling algorithms set mobile workers up for success when they are onsite with their valuable customers.
Key Features
Key features about why our implementations are the best solution for your business
Centralized customer info
Scalable per-user licenses
Powerful reporting tools
Easy to implement
Multi Device
Seamless Integrations
Incredibly Customizable
Cloud Based
Dynamics 365 Contact Center
Transform your contact center with Microsoft Dynamics 365 Customer Service and Microsoft 365 Copilot for Service. These solutions integrate AI to enhance the capabilities of your customer service representatives, turning them into SUPERAGENTS.
Key Features
AI-Powered Copilot
Automates tasks and provides real-time support, boosting agent efficiency and reducing workload.
Unified Interface
Centralizes customer data and resources, enabling agents to resolve issues faster.
Omnichannel Support
Connects customers via voice, chat, email, and social media for seamless service.
Advanced Analytics
Tracks performance with AI-driven insights for continuous service improvement.
Microsoft Integration
Works with Teams, Dynamics 365, and Power Platform for a unified experience.
Benefits
Improved Resolution Rates
Research shows that using AI in contact centers can drive a 22% improvement in resolution rates.
Reduced Agent Attrition
AI-driven tools can lead to a 9% decrease in agent attrition by reducing workload and stress on human agents.
Enhanced Customer Experience
Provides personalized and timely responses, improving customer satisfaction and loyalty.
Increased Efficiency
Automates routine tasks, freeing up human agents to focus on more complex and value-added activities.
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Our Verticals
We provide tailored, customer-centric solutions combining Dynamics 365, Power Platform, and Azure, offering an integrated view of customers while saving implementation time through industry-specific features.
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Bankloud
Optimize the use of information and provide bank employees with a 360° view of the relationship with their customers.
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Stockloud
Our flagship product integrates the best solutions for stock market, with Microsoft Dynamics 365 CRM, mobile and web app.
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